The Times of India has taken a stand like the examiner table marking papers in a board examination – giving marks and saying ‘failed’. But many people, infact most of the cross section of the public that I interacted with are more inclined towards the media behaving more like a ‘class teacher’, checking mistakes but at the same time correcting them and, more important, treating the class like a family, checking for faults and pre-correcting them.
TOI has raised a question – should all authorities controlling Gurgaon be centralized into one single office? So that for any problem or official work (which should not be a problem!), a person has to go to a single office and file in an application!
I have talked to a number of people, including the officers mentioned in the advertisement carried by TOI Gurgaon and the reply everyone gave was – NO. While the whole world is going towards decentralization, we cannot be going against the tide. It is well impossible for one single office to look after all the complexities of a town the size of Gurgaon, maybe even a smaller town. The ‘single window service’ being talked about will only act as a post office and forward all requests and applications to the requisite department. But, then, actions are likely to get delayed in the ‘post’.
What has come up as a suggestion by most people is that most, if not all, offices having public-dealing be situated in a single building or a single complex so that the citizens, if they have to go from one office to another, do so in minutes (if the lifts work).
I would request all to send in their comments and also to send in their views about this issue to toi.gurgaon@timesgroup.com because if this is a referendum then we need to be counted! But, while sending the mail to TOI Gurgaon, do send your latest passport size photo because all the comments I have seen about this in the paper are accompanied with photos!
(c) Dr Rajiv Bhatia
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